The Project
She engaged with a wide range of user personas, including technically skilled users with specific requirements and complex software considerations. This required in-depth consultation to accommodate diverse needs within the solution design and implementation. Managed third-party suppliers to ensure deliverables were met on time and to specification, aligning with overall project objectives.
Shanice secured stakeholder buy-in across departments through clear, consistent communication and targeted engagement, actively managed user expectations throughout the project lifecycle, supporting successful adoption and minimising disruption during the transition.
The Solutions
Actively involved key stakeholders in strategic decision-making by hosting targeted workshops and engagement sessions across the organisation. These sessions were designed to build a shared understanding of the solution’s purpose, functionality, and long-term benefits. Particular emphasis was placed on addressing the varied needs of technical users with specialist software requirements, ensuring their concerns were acknowledged and integrated into the solution roadmap.
She navigated the complexities of cross-functional alignment, third-party supplier input, and differing departmental priorities, while fostering collaboration and securing buy-in. These engagement efforts were instrumental in overcoming resistance to change, aligning expectations, and embedding the solution across a diverse user base.
Update post go-live
The management of the Windows platform has been significantly streamlined, reducing the reliance on bespoke technical solutions and lowering ongoing maintenance costs. By transitioning to a modern, unified IT management system, the organisation has benefited from greater standardisation, improved automation, and enhanced system visibility. This shift has led to a measurable reduction in the IT support workload, with fewer manual interventions required for routine tasks. Enhanced self-service capabilities and secure remote support functions have empowered end users to resolve common issues independently, improving user satisfaction while freeing up IT resources to focus on strategic initiatives.
